Research Credit Guarantee

You don’t pay for research that failed.

Each account we research uses one credit. If the research doesn’t complete, finds no way to contact the company, or can’t produce an email, the credit comes back automatically. So does a credit spent ruling an account out on something we already knew. You don’t claim it, and you don’t have to notice it.
Sign up freeSee pricing

Four things put the credit back.

Each one is a state the system records for itself, so you can check a refund on the account instead of arguing for it.

  • Research didn't complete

    We took the credit, started the research, and it failed before it finished. That's our failure, not a finding about the company.

  • No way to contact them

    We researched the company and found nobody we could email: no published address, and nothing our contact search could confirm. You shouldn't pay for an account you can't reach.

  • No email could be written

    The research finished, but we couldn't turn it into an email for anyone at the company. You keep the research and get the credit back.

  • We should have known before spending it

    Sometimes research rules an account out on a dealbreaker we already held before we spent your credit. When the deciding fact was already in front of us, the wasted credit is ours.

An account that was researched properly and isn’t a fit.

That isn’t refunded, and we’d rather you read it here than find out later. When research does its job and the answer is no, the credit bought what it was for. You got a decision with the evidence behind it, before you spent an email and a prospect’s patience on it.

Research that completes but finds less than you hoped for isn’t refunded either. If it finished, it counts as delivered.

The line we draw is whether the work was wasted or just disappointing. A well-evidenced no was worth paying for. A credit spent learning something we already knew was not.

Refunds are automatic. The credit comes back when the failure is recorded, and an hourly check pays any that were missed, so you’re never owed a credit you haven’t been given.

A refunded credit lasts 30 days from the day it comes back, so it can outlive the monthly reset. We always spend the credit that expires first, so neither kind runs out unused while the other is spent.

Each account can be refunded once. Otherwise an account that failed the same way every time would hand its credit back forever and never use one up.